Revocation / Returns

Revocation

You have the right to revoke this contract within 14 days without stating a reason.

The revocation period is fourteen days from the day on which you or any third party named by you who is not the forwarder have/has taken possession of the last goods.

To exercise your right of revocation, you must notify us

Whisky & Sour, Oliver Steffens, Balthasarstr. 81, 50670 Köln, info@whiskyandsour.com, Phone: 0221-13084700, Telefax: 0221-13084701

by means of an unambiguous declaration (e.g. a letter sent by post, a telefax or an e-mail) of your decision to revoke this contract. To do this, you may use the attached sample revocation form, but this is not mandatory.

To meet the revocation deadline, it will be sufficient to dispatch the notice regarding your exercise of the revocation before the end of the revocation period.

Consequences of revocation

If you revoke this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from you having chosen a type of delivery other than the most inexpensive standard type of delivery offered by us), without delay and at the latest within fourteen days after the day on which we have received your notice to revoke this contract. For the repayment, we shall use the same means of payment you have used for the original transaction, unless expressly agreed otherwise with you. On no account will any amount be charged to you for the repayment. We may refuse repayment until we have received the returned goods or until you have proven that you have returned the goods, whichever occurs first.
You must send the goods back or hand them over to us without delay and at any rate within fourteen days after the day on which you have notified us of the revocation of this contract. To meet this deadline, it will be sufficient to dispatch the goods to us before the end of the 14-days period.

You must pay the direct costs of the return of the goods. We strongly advise using a trackable shipping service for any return or exchange item being returned to Whisky & Sour. Whisky & Sour cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to Whisky & Sour.

You will have to pay compensation for lost value of the goods only if such loss of value is due to any handling of the goods by you which is not necessary to inspect the quality, characteristics and functions of the goods.

Exclusion of the right of revocation

The right does not apply to contracts for the supply of goods which are not prefabricated and for their production of an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer.

Returns of broken/damaged goods

If an item was damaged or defective upon arrival, please let us know immedeately! Please call us before you return the item so we can assist you with return shipping fees and information. Otherwise, you’ll be responsible for the return shipping charges.

W&S-Revocation -Form